frequently asked questions
How can I pay on Alisio Wear?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Is it safe to pay on the Alisio Wear website?
Yes. All information is encrypted with a classic SSL certificate and meets Shopify Payments standards for maximum protection.
How do I contact Customer Service if I have a problem with my order?
You can write to us at hola@alisiowear.com or call us at +34 638 624 142. We respond within 24 business hours.
How long does it take for my order to arrive?
Orders are processed and manufactured on demand, so the estimated delivery time is 7 to 15 business days .
Some specific products, such as sneakers or specially produced items , may take up to 25 calendar days to arrive.
How much does shipping cost?
Shipping is free throughout Spain with no minimum amount.
International shipping times and costs vary by destination and are calculated at checkout.
Can I make a return or exchange?
All of our items are produced on demand, meaning we don't keep stock and each product is individually made after ordering. For this reason:
Returns and exchanges are not accepted for errors in size, color, or personal preferences.
How does Alisio Wear protect my personal data?
We process your data in accordance with Regulation (EU) 2016/679 (GDPR). We never share your information with third-party vendors.
Can I manage my cookie preferences?
Yes. In the footer you will find the “Cookie Preferences” link to accept or reject cookies at your discretion.
Where are the Terms of Service and Legal Notice available?
At the bottom of the page, under the links “ Terms of Service ” and “ Legal Notice ,” you have full access to both documents.